Privacy Policy

Privacy Policy

Last Updated: August 2026

At Masaliko, we attach importance to the protection of the personal data and privacy of our customers and users who visit our website.

This Privacy Policy explains the purposes for which information obtained when you visit the Masaliko website, create a membership, place an order, contact us, or use our services may be used.

1. Information Collected

The following information may be processed while you use our site and make purchases:

  • Name and surname

  • Phone number

  • Email address

  • Billing and delivery address

  • Order and purchase information

  • Return, exchange, and customer service records

  • IP address, device, and browser information

  • Site usage and cookie information

  • Marketing communication preferences

During the processing of payments, the necessary payment information may be securely processed by the authorized payment service providers we use.

2. Purposes of Using Personal Data

Collected personal data may be used for the following purposes, among others:

  • Creating and processing orders

  • Processing payments

  • Preparing and delivering orders

  • Managing shipping and delivery processes

  • Providing returns, exchanges, warranty, maintenance, and customer services

  • Responding to customer requests and inquiries

  • Fulfilling legal and financial obligations

  • Preventing fraud and unauthorized transactions

  • Ensuring and improving website security

  • Providing information about campaigns, new products, and advantages, if permission is granted

3. Sharing of Information

Your personal information may be shared with the following service providers to the extent necessary for the performance of our services:

  • Shipping and logistics companies

  • Payment service providers and financial institutions

  • E-commerce infrastructure and technical service providers

  • Accounting, billing, and related service providers

  • Analytics, advertising, and marketing service providers

  • Legally authorized public institutions and organizations

Your personal data will not be unlawfully sold or shared with third parties, except as stipulated by relevant legislation and necessary legal conditions.

4. Shopify Infrastructure

Masaliko online store uses Shopify infrastructure.

Some data may be processed by Shopify and related service providers for the operation of the site, order processing, and the provision of e-commerce services.

These processes may be subject to the security and privacy practices of the relevant service providers.

5. Cookies

Cookies and similar technologies may be used on our website to improve user experience, ensure the proper functioning of the site, remember visitor preferences, and analyze site performance.

The use of cookies for advertising and marketing purposes depends on the user's preferences and consent where required by applicable law.

For more detailed information about cookies, you can review our Cookie Policy page.

6. Marketing Communications

Providing information about campaigns, new products, special offers, and developments related to Masaliko via email, SMS, or other electronic communication channels is subject to the user's consent where necessary.

Users can change their marketing communication preferences by using the unsubscribe option in the relevant communication or by contacting us.

7. Data Security

Care is taken to implement appropriate technical and administrative security measures to prevent unauthorized access, loss, misuse, or unlawful processing of your personal data.

However, it should be remembered that no data transfer method over the internet is completely risk-free.

8. Data Retention

Your personal data is retained for the period required by the processing purposes and in accordance with the legal retention periods stipulated in the relevant legislation.

Upon the expiry of the retention period and in the absence of another legal reason requiring the processing of data, the data is deleted, destroyed, or anonymized in accordance with the relevant legislation.

9. Your Rights Regarding Personal Data

Regarding your personal data, within the scope of applicable legislation, you may have the following rights:

  • To learn whether your data is being processed,

  • To request information if it has been processed,

  • To learn the purpose of processing and whether it is used in accordance with its purpose,

  • To request correction of incomplete or incorrectly processed data,

  • To request deletion or destruction of data if the conditions stipulated in the legislation are met,

  • To object to processing activities and request compensation for damages if legal conditions are met

You can submit your requests regarding your personal data to us via the contact information below.

10. Policy Changes

Masaliko may update this Privacy Policy in line with changes in legislation, our services, or our website.

The updated policy becomes effective from the date it is published on our website.

11. Contact

Masaliko
Görkem Bakraç Sole Proprietorship
Cevizlik Mah. Fahri Korutürk Cad. Pelin Pasajı No: 4/20
Bakırköy / İstanbul

Email: info@masaliko.com
Phone: 0531 383 57 10

You can contact us through the communication channels above for any questions or requests regarding your personal data, our privacy practices, or this Privacy Policy.