Frequently Asked Questions

Frequently Asked Questions

Here you can find answers to your questions about Masaliko products, orders, delivery, warranty, and after-sales services.

Are your products 925 Sterling Silver?

Masaliko collections include carefully selected imported designs in addition to 925 sterling silver products.

The material, plating, and other features of each product are specified on its respective product page. Before purchasing, you can review the material information in the product details.

Are your products guaranteed?

Yes. Our 925 sterling silver products are covered by a 2-year Masaliko warranty from the date of purchase.

Our imported products in our collection come with a 5-year color warranty.

Products to be evaluated under warranty are inspected upon arrival. For issues arising from manufacturing or the product itself, customers are provided with support for necessary maintenance, repair, or suitable solutions.

Situations resulting from use, such as impact, crushing, breakage, misuse, or intensive exposure to chemical substances, are evaluated separately.

Do Imported Products Tarnish or Change Color?

Products in our imported collection are selected to maintain their color and appearance for a long time and come with a 5-year color warranty.

We have customers who have been using our products for much longer than 5 years and whose color and appearance are still preserved. However, the lifespan of the product can vary depending on frequency of use, skin type, and contact with perfume, cream, sweat, sea/pool water, or chemical substances.

Proper use and care help your jewelry maintain its color and appearance for a much longer time.

Does 925 Sterling Silver Jewelry Tarnish?

Due to its nature, 925 sterling silver may show color changes over time due to external factors such as air, humidity, sweat, perfume, and cosmetic products. This is one of the natural properties of silver and does not mean that the product is not silver.

With proper use, care, and professional maintenance when needed, you can preserve the appearance of your jewelry for many years.

My product has tarnished or I'm tired of its color. Can you perform maintenance or change its color?

Yes. You can send us your jewelry for maintenance and renewal services.

Your products that have tarnished, dulled, or lost their shine due to use over time can be restored to their original appearance through professional maintenance and renewal processes.

Additionally, if you are tired of your jewelry's color, re-plating in any desired color can be done, depending on the product's suitability. You can refresh your jewelry with different color options such as silver, gold, or rose tones.

Instead of putting aside jewelry you've loved for years, you can benefit from our maintenance, renewal, and color change services.

Before sending your product, please contact us via our Contact page.

How Should I Use and Store My Jewelry?

We recommend protecting your jewelry as much as possible from direct contact with perfume, cream, disinfectant, and other chemical products.

Removing your jewelry before swimming in the sea or pool; and storing it in a dry environment, ideally separate from other jewelry, when not in use, helps preserve its appearance for longer.

Are Gold Colored Products Real Gold?

The material and plating features of our gold-colored products are clearly stated in the product descriptions.

Models specified as gold-plated over 925 sterling silver are prepared by applying plating over 925 sterling silver. You can review the material information for products in our imported collections on their respective product pages.

Is Shipping Free in Turkey?

No. Shipping is free to all parts of Turkey.

Regardless of the order amount, you will not pay shipping fees for your domestic orders within Turkey. Thanks to our existing agreements with various cargo companies across Turkey, your order will be shipped with the appropriate cargo company for your delivery address.

When Will My Order Be Shipped?

In-stock products are usually prepared and delivered to cargo within 1–3 business days.

Preparation time may vary for custom-made products or those requiring special production. The current preparation time is stated on the relevant product page.

How Can I Track My Order?

Once your order is handed over to cargo, your tracking information will be sent to you. You can easily track the delivery status of your shipment using your cargo tracking number.

Do you ship to Northern Cyprus?

Yes. We ship to the Turkish Republic of Northern Cyprus (TRNC).

Orders typically reach our customers within 1 week at the latest after being handed over to cargo.*

Do you ship to Europe and America?

Yes. We ship to European countries and the United States of America.

For international orders, shipping fees, estimated delivery times, and shipping conditions may vary depending on the destination country.

Can I Return or Exchange My Product?

For products eligible for return, you can submit a return request within 14 days from the delivery date.

Different conditions may apply to products under hygiene regulations and custom-made products. For detailed information, please review our Return & Exchange page.

Do you make custom products?

Yes. Our collection includes products with names, letters, dates, and various personalization options.

The preparation time for custom products may vary depending on the model and the requested processing.

Can I Purchase Your Products from a Store?

Yes. In addition to our online store, you can also browse our collections and shop at our Masaliko store in Bakırköy.

If I Send You My Silver or Gold Products, Would You Buy Them?

Yes. You can send us your silver and gold products for evaluation.

Upon receipt, your products will be inspected, taking into account their material, purity, weight, and current value. You will be provided with a price after the evaluation.

If you accept the offer, the purchase will be completed. Before sending your products, you can contact us via our Contact page for information regarding the shipping and evaluation process.

How can I reach you?

For questions about our products, your order, warranty procedures, maintenance and renewal services, returns and exchanges, or any other inquiries, you can reach us through the contact channels on our Contact page.

At Masaliko, we are with you not only during the purchase process but also for your product-related needs after sales.

*Delivery times may vary due to cargo intensity, public holidays, weather conditions, customs procedures, or operational reasons beyond Masaliko's control.