Shipping Policy

This policy explains the preparation, shipment and delivery of orders placed on masaliko.com.

Order preparation

Orders are prepared after payment confirmation. Normal preparation time is 1–3 business days.

Weekends and public holidays are not business days. Preparation may take longer during promotions or busy periods. Estimated times for personalized products are stated on the product page.

Shipping and delivery

Orders are shipped through a contracted carrier. Estimated delivery after dispatch is generally 1–5 business days, depending on the destination.

These times are estimates. Delays may result from carriers, weather, public holidays, high demand or circumstances beyond Masaliko’s control.

Shipping charges

Shipping charges and any free-shipping conditions are shown at checkout before the order is completed. Promotions may be limited by product, order value or delivery area.

Tracking

After dispatch, tracking information may be sent to the email address or phone number provided with the order. If it is not received, contact info@masaliko.com with your order number.

Delivery address

Customers are responsible for providing complete and accurate delivery and contact information. Address changes may be requested before dispatch but cannot be guaranteed afterward. If a shipment is returned because of an incorrect or incomplete address, absence of the recipient or refusal of delivery, reshipping costs may be charged.

Damaged or incomplete deliveries

Inspect packages for crushing, tearing, opening or other damage on delivery and, where possible, ask the carrier to prepare a damage report. For damaged, defective, missing or incorrect items, contact info@masaliko.com promptly with your order number and photographs.

Undeliverable orders

We will contact the customer if an order is returned because the recipient could not be reached, the address was incorrect or delivery was refused. A new shipping charge may apply to reshipment. Statutory withdrawal and defective-product rights remain unaffected.

International shipping

Where international delivery is available, estimated delivery time and shipping charges are shown at checkout. Unless expressly stated otherwise, customs duties, import charges and country-specific fees may be the customer’s responsibility.

Contact information

Store/Brand: Masaliko
Authorized representative: Görkem Bakraç
Website: masaliko.com
Email: info@masaliko.com
Phone: 0531 383 57 10
Address: Fahri Korutürk Caddesi No: 4/20, 34142 Istanbul, Türkiye

Last updated: 18 August 2026